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  1. Doctypes for Service Management
  2. SERVICES-51

Add Change Impact, Urgency, and Priority

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Details

    • Bug
    • Resolution: Fixed
    • Major
    • 5.0.0
    • 4.0.0
    • Page Blueprint
    • None
    • Informal

    Description

      Currently there is only severity to organize changes. We need to add impact and urgency as additional parameters to define the priority.

      The severity is kept for compatibility reasons. Users may take advantage of it as a third parameter to calculate the priority of a change.

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            robert.reiner Robert Reiner
            robert.reiner Robert Reiner
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              Updated:
              Resolved: