Provides doctypes to document services and systems for IT service management (ITSM).

Categories
Status
AVAILABLE
Source Repository
Issue Management
Atlassian Marketplace

English and German by Default

 

All doctype add-ons are available in English and German language (except for the V-Modell XT add-on for which only German is supported).

For more information on this topic please refer to Localization.

This add-on provides document types to document services and systems of an organization based on the projectdoc Toolbox for Confluence.

The document types (or blueprints) allow to document service management from a strategic point of view. Define types of services and systems and create a documentation that is easy to navigate! The projectdoc Toolbox also supports teams to integrate information from remote information systems via the Web API Extension (based on REST) or the Information Systems Extension. With the Web API Extension information can be pushed into projectdoc documents, while the Information Systems Extension provides macros to link or transclude information.

 

See Confluence as the Information Hub as an introduction to integration options.

Your approach may be based on any framework, such as the IT Infrastructure Library (ITIL) managed by AXELOS. If the pre-configured set of blueprints do not meet your requirements or your selected framework, you may adjust them using the sources published on Bitbucket.

 

This project is in an early state of development. It is not bound to a particular framework or approach.

If you decide to build your own version of service management doctypes, have a look at the Doctype Maven Plugin to model your documents and create a blueprint add-on for Confluence Server.

Prerequisites

The Doctypes for Service Management requires the projectdoc Toolbox to be installed. The projectdoc Toolbox has a commercial license and is available on the Atlassian Marketplace.

The add-on also uses blueprints from the Core Doctypes for projectdoc (like Role or Stakeholder). This add-on is available on the Atlassian Marketplace for free.

Please install the following add-ons on your Atlassian Confluence server:

1. Install projectdoc Toolbox

Space Blueprint

The add-on provides a blueprint to create a space for service management.

List of Doctypes

The following doctypes help to document and manage services.

Additional doctypes supporting service management documentation are found in the Core Doctypes (e.g. Roles, Stakeholders, and Tours).

The query matched no documents.

Resources

Service Management Documentation
Communicate the necessary information on maintaining and using a service of your portfolio.
Doctypes
Doctypes Overview
Macros
Doctypes for Business Strategy
ITSM and Business Strategy Doctypes
Blog article for the release of this add-on on the Atlassian Marketplace.